Return Policy

Vacmaster guarantees all unused merchandise for 30 days from the date of purchase. Simply email us at orders@cleva-na.com to initiate the return process. All order inquiries must be submitted by email, as customer service phone representatives do not have access to order information.

All returned packages will be analyzed by our returns department for condition and contents. Items must be returned in new condition and must include all items received with the original purchase including accessories and operator's manual. Items returned damaged, used, dirty, missing pieces, or in any condition that makes it not fit for resale, will not be eligible for refund and the item will be forfeited.

Refunds will be issued back to the original purchase method within 7-10 business days after your return has been received and processed. Depending on your financial institution, the credit may take 4 to 6 weeks to appear on your statement. Vacmaster does not refund shipping fees. Your refund will include the cost of the returned product plus taxes, less any original and return shipping fees. Orders that shipped for free will receive a refund of the cost of the returned product plus taxes, less return shipping cost.

Vacmaster products purchased through other authorized retailers must be returned in accordance with their respective returns and refunds policies.

If you have warranty questions, please visit the Warranty Information page for more information.

Shipping Policy

• Orders usually take 1-2 business days to process before they ship. We do not ship on weekends. Holidays may add an additional 1-2 business days to processing time.
• Vacmaster can ship to anywhere in the continental U.S. and Hawaii. If your shipping address is in any off-shore U.S. territories, please call (866) 384-8432 to place your order over the phone.
• Currently, Vacmaster.com does not ship to Canada. Canadian customers should call (866) 384-8432 to place orders for replacement parts over the phone.
• Please review your shipping information for accuracy. Shipping fees are not refunded when product is returned undeliverable.

Vacmaster does not ship to PO Boxes. Please provide a physical address only. Our products are shipped FedEx/USPS SmartPost, FedEx Home Delivery or FedEx Ground, and will ship within 2 business days after the order is placed. After the order leaves our warehouse, delivery times vary based on the shipping method and your shipping address. Please be aware that delivery times shown below should be considered estimates only. Expect longer times for shipping outside the contiguous 48 states.

FedEx/USPS SmartPost (Delivery time: 5-7 business days)

1. Your order will ship from our warehouse in Simpsonville, SC via FedEx.
2. FedEx will deliver your order to your local U.S. Post Office.
3. The U.S. Postal Service will deliver your order to your shipping address.

FedEx Home Delivery (Delivery time: 2-7 business days)

1. Your order will ship from our warehouse in Simpsonville, SC via FedEx.
2. FedEx will deliver your order to your shipping address.

FedEx Ground (Delivery time: 1-5 business days)

1. Your order will ship from our warehouse in Simpsonville, SC via FedEx.
2. FedEx will deliver your order to your shipping address.